Privacy Policy

 

Effective Date:21 August 2025
Last Updated: 23 August 2025

At SYV Travel, your privacy is very important to us. We are committed to protecting the personal information you share with us in line with the Protection of Personal Information Act (POPIA) of South Africa, as well as other applicable data protection laws.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us – whether by visiting our website, booking a trip, or contacting us directly.

1. Information We Collect

When you use our services, we may collect the following types of information:

  • Personal Identification Information: Your full name, ID/passport number, date of birth, gender, nationality.
  • Contact Information: Email address, phone number.
  • Booking Information: Travel preferences, flight details, accommodation choices, dietary requirements, special requests.
  • Payment Information: Billing details, bank card details (processed securely via our payment providers).
  • Technical Information: IP address, browser type, device information, and cookies when you visit our website.

2. How We Use Your Information

We use your information only for the purposes for which it was collected, including:

  • To process and confirm your travel bookings.
  • To communicate with you regarding itineraries, changes, or important updates.
  • To provide customer support and respond to enquiries.
  • To send you travel offers, updates.
  • To comply with legal and regulatory requirements.

3. Sharing of Information

We will never sell or rent your information. However, we may share your information with trusted third parties where necessary to provide our services:

  • Accomodations, tour operators, and transfer companies for booking purposes.
  • Payment processors to complete secure transactions.
  • Regulatory authorities, if required by law.

All third parties are bound by confidentiality and data protection obligations.

4. Data Protection & Security

We take reasonable technical and organisational measures to safeguard your personal information from loss, misuse, or unauthorised access. While no method of transmission over the internet is 100% secure, we strive to protect your data to the highest standard.

5. Your Rights

As per POPIA, you have the following rights regarding your personal information:

  • The right to access the information we hold about you.
  • The right to request correction or deletion of your information.
  • The right to object to the processing of your information.
  • The right to withdraw consent for marketing communications at any time.

6. Cookies

Our website may use cookies to enhance your browsing experience, analyse traffic, and improve services. You can adjust your browser settings to refuse cookies, but this may affect some website functionality.

7. Retention of Information

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

SYV Travel
📧 info@syvtravel.co.za
📞 +27 69 464 8053